FAQ

How do I contact you for assistance?

Please email support@prodigyprints.co.uk or visit the contact page and fill out the form

What are the specifications of the mousepad?

90cm x 40cm x 3mm depth / 35.43’’ x 15.74’’ x 3mm depth

How long does shipping take?

Shipping to the UK generally delivers within 2-3 business days

Shipping to the Europe generally delivers within 3-7 business days

Shipping for the Rest of the World generally delivers within 3-7 business days.

Can I track my order?

Once your order has been dispatched, we'll promptly send you a confirmation email containing a tracking number.

This tracking number allows you to monitor the progress of your order every step of the way.

Will you be introducing more mousepad sizes?

Yes! We plan to release more sizes in the future. We plan on
releasing 45cm x 40cm, 80cm x 30cm and 120cm x 60cm when there is a demand for
it.

Can I return an item?

All sales are final. Once a purchase has been made, it cannot be returned for a refund, exchange or credit.

In rare occasions where there is an actual issue with the product such as a manufacturing defect or damage to the product during shipping, you can reach out to our customer service team at support@prodigyprints.co.uk

For more information view our returns policy

Do you ship internationally?

We ship to the United Kingdom, United States of America, European Union, Turkey and Australia

Shipping to the UK is free for all orders

When you order 2+ mousepads, you get free shipping for international orders

We do look to expand and ship into more countries in the future

Please familarise yourself with our Shipping Policy before making an order

Why did you choose 3mm thickness?

Our mousepads ensures optimal precision by providing a stable and even surface, essential for accurate mouse movements. It also offers a comfortable cushion for the wrist, reducing strain during long session and enhances durability making the mousepad resilient to intense and repetitive use.

Are your designs AI generated?

No. All of the artwork for our mousepads have been created by our team of graphic designers. Every designer's name is included in the product description of the mousepads they have designed.

Do you have social media?

Can I clean my mousepad?

Yes you can. To wash a gaming mousepad, gently hand wash it with cold water and mild soap with the use of a soft cloth/brush. Pat down with a towel and then let it air dry.

Do you collab with content creators and artists?

Yes! We are currently planning to launch our affiliate programme in the future.

This will be a programme where we collab with content creators as to where they can receive free products to promote.

This programme will also allow artists to sell their designs that could potentially be put on our mousepads.

This will be an application process. Our team will decide if candidates are eligible for our affiliate programme.

More information will be available in the future.